About Us

Technical Director

I started off my IT career back in ’97 working in (and later running) customer support for a popular multimedia publishing company. It was simultaneously very rewarding and highly draining, but I look back on my time on the helpdesk with great fondness.

The move into technical training came naturally – although it was difficult at first to shake off the pavlovian reaction to incoming phonecalls. From here my voyage into geekhood was unavoidably hastened.

Outside the office, I divide my time between my family (outnumbered 4:1 in the battle of the sexes), drumming along to old jazz / funk records, writing electronic music, reading sci-fi, and feeding my video game addiction. I can order a beer, express gratitude, and apologise profusely in at least 10 different languages.

Managing Director

After graduating from the Royal Northern College of Music and subsequently working as a freelance classical double bass player, I spent 20 years working in software services with the last 10 years in the software development training sector.

A passion for all things computer-related was sparked by receiving a ZX81 for my 9th birthday which was followed by a chain of much-loved home computers, most of which I still have.

Pleasant distractions from work include my young family, my guitars, way too many books, an obsession with cooking, fixing old cars, and a life-long love of sailing (both armchair and the real thing).

Office Manager

Previously an Executive Assistant to a main Board Director in a formal big Pharm for 16 years, I was delighted when Framework hired me as their part-time Office Manager in 2018. It quickly grew from part time to full time as Tom and Ian trusted me with more of the business. 

I am passionate about the relaxed atmosphere at Framework, combined with the team’s desire to provide excellent training and first-class customer service. I love coming to work and my colleagues feel like an extension of my family.

I own two ex-race horses and an English Springer Spaniel called Ted. Ted comes to the office daily, mostly to steal as many scotch eggs from Ian’s desk as possible. He keeps the Postman out of the office and, apart from these essential duties, most of his time is spent on his back demanding tummy rubs.

Client Liaison Executive

I started my career at the sharp end of sales, in shipping and logistics, followed by stints in IT and automotive. These experiences helped me explore some of the wrong ways to talk to customers – and develop a few that work!

After joining the Framework team in early 2020 I've enjoyed the shift in focus to helping customers find the ideal training for their teams, rather than just about the "the hard sell". It's nice to work somewhere where you have faith in what you're doing.

Away from work I can usually be found in a muddy field enjoying time with my lovely and energetic Spaniel, or maybe on the sofa with Netflix (sometimes with a bottle of something nice!)