To contact us with a Privacy Complaint or enquiry, please click here.
1. Our Commitment
Framework Training Ltd ("we", "us") is committed to protecting your personal data. We process information in accordance with the UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025.
2. How We Use Your Data
We process your data under the following legal bases:
Contractual Necessity: To deliver training courses and consultancy you have booked.
Recognised Legitimate Interests: Under the 2025 Act, we process data for essential security, fraud prevention, and emergency response without requiring a balancing test.
Legitimate Interests: For standard business operations, including responding to course enquiries.
Consent: For our email newsletters (which you can opt-out of at any time).
3. Your Rights
You have the right to access, correct, or erase your data. Under the 2025 Act reforms, we respond to Subject Access Requests (SARs) using a "reasonable and proportionate" search standard.
Complaints: If you have a concern, you must contact us directly first. We will acknowledge your complaint within 30 days.
Regulator: If we cannot resolve your issue, you may escalate it to the Information Commission (formerly the ICO).