About this Process Discovery course
The Process Discovery Workshop is designed to help organisations gain a clear, shared understanding of how their current processes operate in practice. Through guided facilitation, participants work collaboratively to map existing workflows, uncover inefficiencies, and identify opportunities for optimisation or automation.
Using proven process discovery techniques, the workshop ensures that both formal procedures and informal workarounds are captured. The outcome is a set of validated process maps, a prioritised backlog of improvement opportunities, and a clear foundation for subsequent transformation initiatives such as automation, system redesign, or service improvement.
This workshop is typically tailored to a specific business area or project and can be aligned with wider digital transformation or continuous improvement programmes.
Pre-work may be required, such as identifying current documentation or key stakeholders
A willingness to engage in collaborative discussion is essential
Instructor-led online and in-house face-to-face options are available - as part of a wider customised training programme, or as a standalone workshop, on-site at your offices or at one of many flexible meeting spaces in the UK and around the World.
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By the end of this course, attendees will be able to:
- Describe current business processes with a shared and validated understanding
- Identify process inefficiencies, bottlenecks, and risks
- Apply structured process mapping techniques (e.g. swimlane diagrams, SIPOC)
- Distinguish between value-adding and non-value-adding activities
- Prioritise opportunities for improvement or automation based on impact and effort
- Contribute effectively to business process improvement initiatives
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Business analysts and process analysts
Operational leads and service managers
Subject matter experts and frontline staff involved in key processes
Transformation, continuous improvement, or digital teams
Product owners and project stakeholders
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There are no formal prerequisites. However, participants should have familiarity with the processes under review
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This Business Process course is available for private / custom delivery for your team - as an in-house face-to-face workshop at your location of choice, or as online instructor-led training via MS Teams (or your own preferred platform).
Get in touch to find out how we can deliver tailored training which focuses on your project requirements and learning goals.
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Introduction to process discovery
Objectives and scope definition
Establishing workshop rules and roles
Understanding the current state
Identifying process boundaries, inputs, and outputs
Capturing variations and exceptions
Process mapping techniques
High-level process mapping (e.g. SIPOC)
Detailed workflow mapping (e.g. swimlane diagrams)
Identifying actors, systems, and dependencies
Identifying issues and inefficiencies
Bottlenecks and delays
Duplication and rework
Risks and compliance gaps
Opportunity identification
Quick wins vs longer-term improvements
Automation suitability (e.g. RPA, workflow tools)
Service and user experience considerations
Prioritisation and next steps
Impact vs effort assessment
Creating a prioritised improvement backlog
Agreeing outputs and follow-on actions
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